Refunds
Refund Policy
Effective 30 August 2026. What you can get back, what you cannot, and how long it takes. Written so you can tell before you pay us, not after.
The most useful thing on this page is not a refund term. It is that you get fourteen days of the product without giving us a card. Try it with your own number, your own contacts and your own messages before any money exists to argue about. Most refund disputes in this industry happen because somebody paid before they knew what they were buying, and that is avoidable here.
Then, because plans are arranged directly with us and nothing renews automatically, the other classic dispute cannot arise either: there is no stored card, no rollover, and no charge you have to remember to cancel. When a paid period ends, it ends.
The evaluation window
The trial is where you decide
Fourteen days, from the agent going live, with no card to start and no automatic charge if you do nothing. That is the window for deciding whether Automix is right for you, and it is deliberately generous because it is doing the work that a change-of-mind refund does elsewhere.
The consequence, stated plainly rather than buried: once a paid period has started and been delivered, it is not automatically refundable simply because you have changed your mind. What is refundable is everything below — and none of it depends on our goodwill or on how the conversation goes.
What we refund
Three situations, in plain terms
- Something we said works, does not. If a capability we described as available fails, and we cannot put it right within a reasonable time of you telling us, we refund the period affected in full — whenever that happens, not only in the first week. Capabilities marked as needing configuration or as planned are not covered by this, which is exactly why the product labels every capability with its real status.
- We removed or materially reduced what you pay for. You get a pro-rata refund of the unused part of the period, and you can leave at that point. The same applies if we make a material change to the Terms that you do not accept.
- We charged you wrongly. A duplicate charge, a wrong amount, or a charge for something you did not agree to is refunded in full, always, with no time limit. If we made a billing mistake, fixing it is not a concession.
What we do not refund
And why, in each case
- Credits you have already spent. Messages sent, voice minutes used and AI processing already performed cost us real money at the moment they happen, and cannot be returned. Unspent credits in your balance are a different matter — see below.
- Meta's WhatsApp charges. These are billed by Meta to your own Meta account, not by us. We never receive them, so we cannot refund them. Meta's own policies govern that account.
- Completed one-time build work. Website builds and similar fixed-scope work are refundable in full before we start, and pro-rata for work not yet done if you stop us part-way. Once the work is delivered and you have accepted it, it is not refundable — but if it does not match what we agreed, that is a defect and we fix it or refund it.
- A paid period that has started and been delivered. If you are three weeks into a month you paid for and want to stop, you keep the rest of the month and simply do not continue. There is nothing to cancel and no further charge — but the delivered period is not refunded on a change of mind. The fourteen-day trial is the window for that decision.
- Accounts we closed for a serious breach of the Terms or the Fair Use Policy — for example messaging people who never consented. We will always tell you what the breach was.
Unspent credits. These do not expire while your account is open, so leaving them unused does not lose them — but they are not cash-refundable except where Indian consumer law requires it. If you are winding down and holding a meaningful balance, write to us and we will look at it rather than hide behind this sentence.
How
Asking for a refund, and how long it takes
Email vivek@automixai.in with “Refund” in the subject. Tell us which payment, and if something went wrong, roughly what and when — enough for us to find it. There is no form to complete and no case number to quote.
- We acknowledge within 2 working days, so you know it arrived.
- We decide within 7 working days and tell you the outcome in writing, with the reason if the answer is no.
- We pay approved refunds within 14 working days of the decision, to the method you paid with. How long it then takes to appear is between your bank and the payment provider, and is usually a few more days.
If you disagree with the outcome, reply and say so, and Dr. Vivek Trivedi will review it personally. That is the escalation route; there is no separate appeals desk, because there is no separate desk.
Nothing in this policy takes away rights you have under Indian consumer law. Where the law gives you more than this page does, the law wins.
Questions
Straight answers
Do I need a card to start the trial?
No. The trial is fourteen days and asks for no payment details. Nothing charges automatically when it ends — the trial simply stops, and continuing is a conversation you choose to have.
Can I be charged for a renewal I forgot to cancel?
No. Automix keeps no card on file and no plan renews on its own. There is nothing to forget to cancel, which is why this page has no section about it.
What if the product does not do what your website said?
You get the affected period refunded in full, whenever it happens — not only in the first week. That is why every capability in the product and its documentation is labelled available, needs-configuration, or planned: so that this promise means something specific rather than being a matter of interpretation.
Are my WhatsApp message charges refundable?
Not by us, because we never receive them. Meta bills conversation charges to your own Meta account under its own rates. What we can refund is what you paid Automix.
How long until the money is actually back?
We decide within 7 working days and pay within 14 working days of approving it. After that it depends on your bank, which typically adds a few days. If it has been longer than that, email us and we will chase the payment provider with the reference.
What happens to unused credits if I stop?
Ask for them back and we refund what you paid for them. Credits already spent on messages, voice minutes or AI processing cannot be returned, because those cost real money at the moment they were used.