Terms & Conditions

These terms apply when you create an Automix AI account, use any Automix workspace, or buy any Automix plan. By doing any of those things you agree to them. If you are agreeing on behalf of a company, you confirm you are authorised to bind it, and “you” means that company.

Automix AI is operated by Dr. Vivek Trivedi from Gujarat, India. In these terms, “we” and “Automix” mean that business; the “service” means the Automix platform and every workspace in it.

Automix is a platform of specialist AI workspaces. They are not all at the same stage, and we do not pretend otherwise: each capability in the product and its documentation is marked as available, needing configuration before it works, or planned. A capability marked planned is not part of what you are buying.

Several workspaces only function once you connect an account you own — most obviously a WhatsApp Business number through your own Meta Business account. Those connections are yours, subject to that provider's own terms, and can be changed or withdrawn by that provider without us being consulted. We will tell you what a workspace needs before you buy it; if we have said a capability works and it does not, that is our problem to fix, and the Refund Policy says what happens then.

We improve and change the service continuously. Where we remove or materially reduce a capability you are actively paying for, we will tell you in advance and, if it matters enough to you to stop, deal with it fairly under the refund policy.

Availability. We aim to keep the service running and monitor it, but we do not offer a guaranteed uptime percentage, and we are not going to invent one. Maintenance, provider outages — Meta's in particular — and faults will sometimes interrupt the service.

Plans are arranged directly with us. There is no self-service checkout on the public site. You choose a plan on the pricing page, get in touch, and we agree the scope, price and start date in writing. That written agreement, together with these terms, is your contract.

Nothing renews automatically. Automix does not hold a card on file to charge again, and no plan rolls over on its own. When a paid period ends, it ends, and continuing is a decision you make rather than one you have to remember to cancel. This is deliberate.

Prices and tax. All prices are in Indian Rupees. Prices shown on the pricing page are exclusive of tax; any tax that applies is charged at the rate shown on your invoice. Launch pricing, where offered, is held for the period stated in that offer.

Usage-based charges. Some capabilities consume credits — message sending and AI processing in particular — and some costs are set by third parties rather than by us. Meta charges for WhatsApp conversations on its own published rates, and those charges are yours, on your Meta account, not something Automix marks up or controls.

Invoices and late payment. We invoice for what was agreed. If an invoice is unpaid past its due date we may suspend the service after telling you first and giving you a chance to fix it. We will not delete your data because an invoice is late; suspension is not deletion.

The service is provided as it is. Beyond what is written here and what Indian law requires and does not permit us to exclude, we do not give other warranties — in particular we do not warrant that the service will be uninterrupted or error-free, or that AI output will be accurate, complete or fit for a particular purpose. AI features produce drafts and suggestions, not professional advice; nothing generated by an Automix workspace is medical, legal, financial or tax advice, whatever the workspace is named.

We are not liable for loss of profit, loss of business, loss of goodwill, or indirect or consequential loss. Where we are liable, our total liability for all claims in any twelve-month period is limited to the amount you paid us in that period.

Nothing in these terms limits liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited. If a court finds a limit here unenforceable, the rest still applies.

Things outside our control. A provider you depend on may suspend or restrict your account under its own rules. Meta can restrict or ban a WhatsApp Business number, and its decision is not ours to overturn. We will help you understand what happened and, where the cause is something we did, put it right — but we cannot be responsible for another company's enforcement of its own policies against your account.

Governing law. These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at Ahmedabad, Gujarat.

Talk to us first. Before starting formal proceedings, write to vivek@automixai.in setting out the problem and what you want done. Most disputes are a misunderstanding that a conversation resolves faster and cheaper than a filing.

Changes to these terms. We will update the effective date at the top when we change them. For a change that materially affects your rights or costs, we will email account holders at least 30 days before it takes effect. If you do not accept a material change, you may end the agreement before it starts to apply, and we will refund any unused portion of a period you have already paid for.

The rest. These terms, the Fair Use Policy, the Refund Policy, the Privacy Policy and any written plan agreement are the whole agreement between us. If we do not enforce something immediately, we have not given up the right to enforce it later. You may not transfer this agreement without our written consent; we may transfer it if the business is sold, and will tell you.