Run several WhatsApp numbers from one place

A salon chain with five branches runs five separate WhatsApp numbers, and the owner currently has five separate logins to check each morning — five inboxes, five sets of broadcast settings, no way to see how the whole chain is doing without opening every one of them individually and adding up the numbers by hand on a spreadsheet, branch by branch, every single week.

Multi-agent, multi-number management brings every connected number into one workspace under one login. The owner assigns specific staff to specific branches, views combined performance across the whole chain or drills into one location, and runs a promotion for just the branch that needs footfall this week without touching the other four branches or their customers at all.

Every phone number carries its own Meta quality rating and its own messaging-tier limit, tracked completely independently of every other number in the workspace. This matters practically: if one branch sends a broadcast that gets marked as low-quality or triggers throttling, only that branch's number is affected — the other four keep sending normally at their own tier. The interface needs to make this clear, because an owner seeing one branch's number throttled might reasonably assume something's wrong with the whole chain's account, when it's isolated to one location's sending behaviour.

Agent scoping is the security dimension that matters most as a chain grows past a handful of branches. Without proper scoping, a staff member assigned to one location could see conversations, phone numbers, and purchase history belonging to a different branch's customers — a real privacy problem, worsening as more branches and staff join the chain. Access needs to be explicitly assigned per number or team, not left as an implicit 'everyone sees everything' default that happens to work fine until it doesn't.

Reporting across numbers requires deliberate aggregation, because Meta tracks costs and messaging limits per number, not per workspace. A combined chain-wide view has to sum five independently billed and rate-limited accounts into one figure without losing the detail of which branch contributed what — a naive average or total can hide the fact that one branch is running near its tier ceiling while another has plenty of headroom, exactly the kind of detail an owner needs to plan the next promotion around.